FortPolicies

Top-up Agreement

Effective date: November 6, 2026

Contents
  1. 1. What you are buying
  2. 2. Who can buy
  3. 3. Prices and payment
  4. 4. Delivery
  5. 5. Official channels only
  6. 6. Refunds
  7. 7. Chargebacks and reversed payments
  8. 8. If your account is closed
  9. 9. Errors
  10. 10. Changes to this agreement
  11. 11. Contact us

This Top-up Agreement applies whenever you buy coins or other paid items in Fort. It forms part of the Terms of Service. By completing a purchase you confirm that you have read and accept it.

1. What you are buying

  • Coins are a virtual item used inside Fort to send gifts and to obtain decorations, features and other virtual items.
  • When you buy coins you receive a limited, personal, revocable licence to use them inside the Service. Coins are not money or stored value, earn no interest, and have no cash value.
  • Coins cannot be refunded, exchanged for money, or transferred to another account, except through features we expressly provide or where the law requires.

2. Who can buy

You must be at least 18 years old and be authorised to use the payment method. If a minor makes a purchase with your payment method, contact us and the payment provider promptly; we will handle the case in line with the applicable law and the rules of the store or provider.

3. Prices and payment

  • The price and the number of coins in each package are shown before you pay. Prices may include taxes and may differ between countries, platforms and payment methods.
  • We may change prices and packages, and run promotions, at any time. Changes do not affect purchases already completed.
  • Payment is processed by the app store (Google Play or the App Store) or by the payment provider you choose. Their terms apply to the payment, and they may charge fees or convert currency. We do not receive or store your full card details.

4. Delivery

  • Coins are added to the account you are signed in to, or to the user ID you enter on the official website, normally within moments of a successful payment.
  • Check the user ID carefully before paying. Coins delivered to an ID you entered cannot be moved to another account.
  • If coins have not arrived within 24 hours, contact us with the order number and proof of payment and we will investigate.

5. Official channels only

Buy coins only inside the app or on the official website fortapp.live. Coins obtained from unofficial sellers, by fraud, by exploiting an error, or with stolen payment details may be removed, and the accounts involved may be suspended. We are not responsible for losses from dealings with third parties.

6. Refunds

  • A purchase is complete once the coins are delivered. To the extent the law allows, completed purchases are final and non-refundable, whether or not the coins have been used.
  • Purchases made through an app store follow that store's refund policy; refund requests for them must be made to the store.
  • If you were charged but did not receive what you paid for, or were charged twice for the same order, contact us and we will deliver the missing coins or arrange a correction.
  • Nothing in this agreement removes refund or withdrawal rights that the law of your country gives you and that cannot be waived. Where such a right applies, you agree that delivery starts immediately after payment, and you acknowledge that the right may end once the coins are delivered, where the law so provides.

7. Chargebacks and reversed payments

If a payment is reversed, charged back or refunded by the store or provider, we may deduct the corresponding coins and items from the account. If the balance is not enough, the account may show a negative balance and may be restricted until it is settled. Abuse of refunds or chargebacks may lead to suspension.

8. If your account is closed

  • If you delete your account, unused coins and virtual items are lost and are not refunded.
  • If we close an account for a breach of the Terms of Service, the coins and virtual items in it are forfeited.
  • If we stop providing the Service altogether, we will give reasonable notice so that you can use your remaining coins.

9. Errors

If coins or items are credited by mistake, or a price is displayed incorrectly because of an obvious error, we may correct the balance or cancel the order and refund the payment.

10. Changes to this agreement

We may update this agreement. The version in force at the time of your purchase applies to that purchase.

11. Contact us

If you have questions about this document or want to exercise your rights, contact us through Customer Service in the Fort app. You can also find us at fortapp.live.