This Membership Agreement applies when you buy or use a Fort membership (also shown in the app as VIP). It forms part of the Terms of Service. By buying a membership you confirm that you have read and accept it.

1. What membership is

• Membership is a paid service that gives your account additional privileges for a period of time, such as a member badge, exclusive decorations and gifts, and extended social features.
• The privileges included in each plan are those shown on the membership page of the app at the time you buy. We may add, adjust or replace individual privileges; if a change materially reduces what you paid for, we will tell you in advance.
• Membership belongs to the account that bought it. It cannot be transferred, shared, resold or exchanged for money.

2. Plans, price and payment

• The length and price of each plan are shown before you pay. Prices may include taxes and may differ between countries, platforms and payment methods.
• Payment is processed by the app store (Google Play or the App Store) or by the payment provider you choose, and their terms apply to the payment.
• Membership starts when payment succeeds. If you buy again while a membership is active, the new period is added after the current one.

3. Automatic renewal

Some plans are sold as subscriptions that renew automatically. For those plans:

• The subscription renews for the same period, at the price then in force, unless you cancel at least 24 hours before the end of the current period. Your store account is charged within the 24 hours before renewal.
• You can manage or cancel the subscription at any time in your store account: in Google Play under Payments and subscriptions, or on an Apple device under Settings > your name > Subscriptions. Deleting the app or your Fort account does not cancel a store subscription.
• After you cancel, membership stays active until the end of the period already paid for.
• If we change the price of a subscription, you will be told before the new price applies, and you can cancel before the next renewal.

Plans that are not subscriptions are charged once and simply end at the end of the paid period.

4. When membership ends

When the paid period ends without renewal, member privileges stop. Items and features that are available to members only can no longer be used, although some may remain visible in your account.

5. Refunds

• To the extent the law allows, membership fees are not refundable once the membership has started, including when you stop using it before the period ends.
• Purchases made through an app store follow that store's refund policy; refund requests for them must be made to the store.
• If you were charged without receiving the membership, or were charged twice for the same order, contact us and we will put it right.
• Nothing in this agreement removes refund or withdrawal rights that the law of your country gives you and that cannot be waived.

6. Proper use

Membership does not exempt you from the Terms of Service. If an account is suspended or closed for a breach of those terms, its membership ends with it and the remaining period is not refunded. Membership obtained through unofficial channels, fraud or reversed payments may be cancelled.

7. Changes to this agreement

We may update this agreement. For a membership already paid for, the version in force when you bought it applies until the end of that period; the updated version applies from the next renewal or purchase.

8. Contact us

If you have questions about this document or want to exercise your rights, contact us through Customer Service in the Fort app. You can also find us at fortapp.live.